EMT Practice Test

1. Question Content...

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Question1: A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Question2: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Question3: A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

Question4: A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

Question5: A user would like a removable storage device that is secure. portable, and does not contain moving parts.
Which of the following devices would be the most suitable?

Question6: A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Question7: A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Question8: A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

Question9: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?

Question10: Which of the following is a characteristic of cloud computing that prioritizes reliability?

Question11: Which of the following is the primary function of a DNS service?

Question12: Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

Question13: A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

Question14: A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

Question15: A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
* USB badge reader
* USB badge printer
* USB signature pad
* 3.5mm headset
* HDMI external monitor
* Mouse
Which of the following is the best way to meet the user's requirement?

Question16: Which of the following cloud models allows an organization to retain data on site as well as in the cloud?

Question17: A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?

Question18: A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Question19: A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.
Which of the following should the user do to improve adherence on the first layer?

Question20: A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Question21: Which of the following describes the difference between a DNS server and a DHCP server?

Question22: An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application?

Question23: An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Question24: A user wants to create a VM on a computer. Which of the following should the user check first?

Question25: A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use.
The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Question26: A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

Question27: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Question28: An engineer is building a workstation that requires the following components:
An ATX motherboard
A multi-core processor
A dedicated graphics solution
A SATA hard drive
DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?

Question29: A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?

Question30: A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

Question31: A university student was able to boot from a live Linux CD on a computer in a shared space on campus.
Which of the following will BEST prevent this type of action from occurring in the future?

Question32: A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify first?

Question33: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Question34: Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Question35: Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Question36: A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Question37: A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.
The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly There are 3 steps and the simulation starts on step 1.

Question38: A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Question39: A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?

Question40: Which of the following external monitor connections provides the highest possible resolution for a PC?

Question41: A user's Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?

Question42: A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

Question43: Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Question44: Which of the following types of devices MOST often uses a Thunderbolt cable?

Question45: A technician is configuring a SOHO network. During testing, the technician receives the IP address
169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?

Question46: Which of the following is considered a connectionless protocol?

Question47: A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?

Question48: A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?

Question49: A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Question50: A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Question51: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Question52: A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Question53: A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Question54: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:

Which of the following should the technician edit?

Question55: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Question56: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Question57: A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

Question58: A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?

Question59: A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Question60: A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

Question61: A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?

Question62: When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

Question63: A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Question64: Which of the following display types is available for laptops?

Question65: A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

Question66: A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Question67: An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?

Question68: Which of the following describes the BEST use case for a client-side hypervisor?

Question69: A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

Question70: Which of the following cloud service models is most likely to provide application patching?

Question71: A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

Question72: A VM was set up to deny access to the host computer and any network resources. Which of the following describes this scenario?

Question73: Which of the following video cables can carry an audio signal?

Question74: A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.
Which of the following should the technician do first?

Question75: A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Question76: A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

Question77: A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Question78: A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Question79: Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

Question80: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?

Question81: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)


INSTRUCTIONS
Using the dropdown menus, select from the available printer parts to replace only the faulty components on the office printer to resolve the stated issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question82: A technician plans to upgrade a laptop's RAM from 4GB to 16GB. Which of the following should the technician do?

Question83: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam_ Since the extemal webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following best describes the reason for this issue?

Question84: An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Question85: A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Question86: Which of the following should the label on a network jack faceplate refer to?

Question87: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Question88: A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

Question89: An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?

Question90: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?

Question91: A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Question92: A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Question93: A frequently used projector continuously shows a message to clean the air filters. The technician checks the filters, and they are clean. Which of the following preconfigured settings is causing the projector to show the message frequently?

Question94: The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Question95: The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Question96: A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Question97: A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible.
Which of the following BEST satisfies this requirement?

Question98: A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Question99: A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

Question100: A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Question101: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?

Question102: A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Question103: A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?

Question104: A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

Question105: A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?

Question106: A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Question107: A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Question108: Which of the following devices is capable of dynamically distributing an IP address?

Question109: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Question110: A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Question111: Which of the following translates a hostname to IP addresses?

Question112: Which of the following protocols provides the fastest bandwidth?

Question113: A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Question114: A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

Question115: Which of the following cloud models provides hardware environment equivalent components to develop a solution?

Question116: Which of the following server roles does RADIUS perform?

Question117: A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Question118: Which of the following standards supports MIMO technology?

Question119: After a technician replaced a printer's ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?

Question120: Which of the following network devices is used to separate broadcast domains?

Question121: A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

Question122: Every time a user tries to print a multipage document, the user is unable to print on both sides of the page.
Which of the following settings will most likely resolve this issue?

Question123: A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in fuser.
Which of the following is the MOST efficient next step the technician should complete?

Question124: A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

Question125: A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

Which of the following is causing the issue?

Question126: Which of the following explains how using a cloud infrastructure can provide rapid elasticity?

Question127: A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Question128: Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Question129: When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage.
Which of the following should the technician do next?

Question130: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Question131: A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?

Question132: A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Question133: A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of
169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

Question134: A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?

Question135: A classroom projector, which is turned on, displays a flashing LED code but does not have any video output.
Which of the following should a technician do to resolve the issue?

Question136: Which of the following is the most likely use case for client-side virtualization for a software developer?

Question137: A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

Question138: A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?

Question139: A regularly used laser printer is printing vertical lines on each page_ Which of the following should the technician do first?

Question140: Which of the following cloud models maintains access, even when a local internet outage occurs?

Question141: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Question142: An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take to resolve the issue?

Question143: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Question144: A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Question145: A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?

Question146: A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

Question147: A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Question148: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Question149: A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

Question150: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

Question151: A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Question152: A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?

Question153: An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

Question154: A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?

Question155: After a new network printer is installed and added to the print server, users are unable to install the printer.
However, the technician is able to install the printer when logged in to a user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

Question156: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Question157: A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday Which of the following is the most likely reason for this error?

Question158: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Question159: A user connected a laptop to a projector. The image on the screen is very fuzzy, but the image's brightness is satisfactory. Which of the following projector settings should the user adjust first to correct the issue?

Question160: A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?

Question161: A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Question162: A technician needs to fix a computer that received a non-specific error after a scheduled computer restart.
Which of the following is the best way to start troubleshooting?

Question163: A technician is setting up three web servers foe a retail company that takes online orders for its products.
Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?

Question164: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Question165: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Question166: Which of the following cables should be used to terminate ST connectors on each end?

Question167: After a company upgraded its network infrastructure, a user's desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?

Question168: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Question169: Which of the following allows several websites from different companies to be housed on the same virtual server?

Question170: A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

Question171: A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

Question172: To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Question173: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Question174: Which of the following is the best reason to set up a virtual sandbox?

Question175: A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

Question176: A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.
Which of the following steps should the technician complete NEXT?

Question177: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Question178: Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?

Question179: A user reports the following:
I. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?

Question180: A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

Question181: Which of the following is the PRIMARY security concern with virtual machine escape?

Question182: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

Question183: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

Question184: A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages.
Which of the following should be replaced?

Question185: A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions.
Which of the following settings should the technician check first to troubleshoot the issue?

Question186: A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Question187: A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Question188: A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Question189: Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

Question190: A company wants to save money by leveraging the cloud while still being able to customize the infrastructure.
Which of the following cloud models
would best address the company's needs?

Question191: A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

Question192: A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots.
Which of the following is the most likely cause of these issues?

Question193: An online retailer would like to add capacity to support increased sales. Additional servers have been installed.
Which of the following should be used to ensure each new server is being properly utilized?

Question194: A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Question195: A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?

Question196: A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Question197: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

Question198: An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?

Question199: A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?

Question200: A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

Question201: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

Question202: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Question203: A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

Question204: A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

Question205: Which of the following handles touch-screen operation on a mobile device?

Question206: A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?

Question207: A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Question208: A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part 1
For each cable type, click the (+) to select the appropriate connector and tool.
part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be filled.

Question209: A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Question210: A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Question211: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following BEST describes the reason for this issue?

Question212: A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

Question213: A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

Question214: A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of the following connection methods should a technician configure for the user?

Question215: A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Question216: A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?

Question217: Which of the following describes the main difference between T568A and T568B cabling standards?

Question218: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.
Which of the following should the technician check NEXT?

Question219: A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Question220: A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Question221: A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists.
Which of the following is most likely causing the issue?

Question222: A technician recently reinstalled a previously virtualized application directly to a user's computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Question223: A user with an older laptop is unable to connect to the office network after new access points were installed.
The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?

Question224: A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

Question225: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

Question226: A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Question227: A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.
Which of the following is the best way to meet the user's requirements?

Question228: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Question229: A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

Question230: A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of the following should the technician do?

Question231: A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?

Question232: A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

Question233: A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off.
Which of the following is the most likely cause of the failure?

Question234: A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to use to connect the dock to the laptop?

Question235: A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Question236: Which of the following devices would a punchdown tool most likely be utilized on?

Question237: A user added a heater underneath a desk, and now an external monitor is not working. A technician verified the monitor gets power. Which of the following should the technician do next?

Question238: A user reports being unable to access the network. A help desk technician notices an APIPA on the user's workstation. Which of the following services should the technician investigate first?

Question239: The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Question240: A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Question241: A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Question242: Which of the following would be BEST reason to use a virtual machine as a sandbox?

Question243: A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Question244: A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Question245: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?

Question246: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Question247: A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?

Question248: After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased.
Which of the following should a technician most likely check on the printer?

Question249: Which of the following allows a switch to be divided into separate logical networks?

Question250: A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?

Question251: A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?

Question252: A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?

Question253: A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?

Question254: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Question255: An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an
8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

Question256: An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

Question257: A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Question258: A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?

Question259: A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Question260: A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following
802.11 standards should the technician select?

Question261: Which of the following ports allows for secure communications?

Question262: A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Question263: Which of the following is most likely used to control door access?

Question264: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

Question265: A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address.
Which of the following server types was used to assign the IP address?

Question266: An application developer formats and reconfigures a development PC after every application test is complete.
Which of the following is the best way to improve the efficiency of this process?

Question267: A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Question268: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Question269: While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Question270: Which of the following is the best example of SaaS?

Question271: A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Question272: A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

Question273: A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?

Question274: A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard?

Question275: Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Question276: A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

Question277: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?

Question278: Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Question279: Which of the following components houses the MX record?

Question280: A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Question281: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Question282: A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop's performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?

Question283: An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

Question284: A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Question285: A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Question286: When a user's workstation is turned on, a message displays indicating that the date and time are incorrect.
Other computers on the network do not display this
message. Which of the following is the most likely cause of this issue?

Question287: A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Question288: Which of the following is the best example of when to use virtualization?

Question289: A user's mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

Question290: A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?

Question291: A system administrator has been tasked with allowing SMTP traffic through the system's host-based firewall.
Which of the following ports should the administrator enabled?

Question292: A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim.
Which of the following components most likely needs to be replaced?

Question293: Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

Question294: Which of the following cables should be used when connecting a cable modem to a SOHO router?